We will find meaning in this global pandemic

There are articles that teach you things about yourself and others that explain the thoughts that you have confused in your mind. Scott Berinato’s interview with grief expert David Kessler in the Harvard Business Review (HBR) brought me both things.

Although like everyone else, I can feel anger or sadness during this global coronavirus pandemic, I feel deep inside me the need to stay as much as possible in the present moment. And surely avoid projecting myself into an improbable future due to the current uncertainty. “Anticipatory grief is also more broadly imagined futures” as David says.

David Kessler tells us how to behave to deal with grief during these exceptional times:

  • Find balance in the things you’re thinking: best images and worst scenarios
  • Let go what you can’t control
  • Focus on what is in your control
  • Breath
  • Stock up on compassion
  • Feel your feelings and they move through you
  • Let yourself feel the grief and keep going
  • Realise that nothing you’ve anticipated has happened
  • Think about what you feel
  • Name what’s inside of you
  • Name this a grief. “There is something powerful about naming this as grief” Kessler says.

The practice of meditation or mindfulness can greatly help us “To calm yourself, you want to come into the present.”.

David also talks about the sixth stage to grief that come after the Elisabeth Kübler-Ross’ classic five stages (denial, anger, bargaining, sadness, acceptance): meaning. He concludes by:

I believe we will find meaning in it

David Kessler

My illustration of David Kessler’s interview:

Sketchnote: That discomfort you are feeling is grief

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How to work remotely in the time of coronaviruses

To be better prepared for work in the time of coronavirus, I attended a webinar on “Team dynamics during a crisis” organised by Obhi Chatterjee and Julie Guegan. Some 480 colleagues from the European Commission were connected to the webinar, of which two thirds remotely from home (like me).

To guarantee and nurture the dynamics of a team that is forced to work remotely because of a crisis, a leader should focus on 3 points:

  • ensure good performance
  • boost the morale
  • strengthen the relationship

In a nutshell, we should use more our soft skills to engage our coworkers, take care of others, use our rationale brain, be creative, be clear on expectations without doing micromanagement, be transparent and share everything, focus on one thing at a time. As said by Julie, “the coronavirus crisis is an opportunity for a shift in attitude at work”. To become more empathetic and resilient, to show ourselves vulnerable, to express emotions, to admit that we don’t know, to build trust, even more trust in your team.

I would like to know what you think about it. You can share your thoughts, comments, experience here below or join the discussion on Linkedin (where I first published this post).

My sketchnotes of the webinar:

How to work remotely in the time of coronaviruses
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How to create a visual CV with Excel

Updated on 1st of March 2022

Read my Linkedin post.

Updated version of my visual CV

Original post

Recently I posted on social media a visualisation of my CV based on my LinkedIn data. I enriched it with my practice of visual thinking and my main job experience.

The original image is on Flickr.

I explain here how you can do the same and create your own visual CV using Excel only (Microsoft Excel 2016). If I used Adobe Photoshop to add the fades in the 2nd and 3rd graphics, you don’t need it for the basic version of the 3 graphics. You don’t have to be an expert in Excel either, a low-medium level is sufficient.

How to create a visual CV step-by-step:

  • Start with a new blank workbook
  • Create a table with the start/end dates of the different periods of your professional life that you want to visualise. Rename this sheet to “Data”. I customised the cell format of my dates with the custom type “mmm yyyy”. Up to you to use any other date format, it has no influence on the following. Note that I decided to start the list with my birthdate, which makes my data more complete than what is displayed on Linkedin. It’s up to you what data you want to see in your visual CV.
  • Create a new sheet that you rename to “Viz” for your visualisation.
  • Reserve its first line for your title and any other information you want to add. Create a matrix with the months of the year on an horizontal line and a top-down list with all years you want to use in the first column. In my case the list goes from 2020 to 1965. You can duplicate the line with the name of the months at the bottom of the matrix if your list of years is long (like mine).
  • Fill in the first 4 cells of the matrix with the corresponding dates. Then drag the fill handle to fill the remaining cells of the matrix with their date (from January of the year in the top-left cell to December of the last year in the bottom-right cell)
  • Select all your data. Select the “Format” option in the horizontal navigation menu and set the value of Row height to 20 and the value of Column Width to 4. In my case, these values resize the cells into a nice shape.
  • Select again all your data. Right-click them and select the “Format cells…” option. In the “Fill” tab, set the Background Color to white. All gray cell borders are gone.
  • Select the dates into the matrix only. The row(s) with the name of the months and the column with the years are not part of your selection. Right-click it and select the “Format cells…” option. In the “Border” tab, select the thick style line; change its Color to White; and tick the Outline and Inside options to apply these changes to the selected cells. Don’t press now the “OK” button or come back to the “Format cells…” option.
  • Within the “Format cells…” option, go to the “Font” tab. Select a light gray for the font Color. Then go to the “Fill” tab and select the same light gray for the Background Color. Confirm your changes with the “OK” button. If everything went well, your matrix should consist of gray cells with white borders. Something like this:
  • You have a nice matrix with all years of your professional life represented with a gray box for each month. You will now color each month with a different color according to the different periods of your professional life. You can do it by hand (like I did the very first time), or use the Conditional Formatting feature to change automatically the color of your cells based on the start/end dates you entered in the “Data” sheet.
  • Select the matrix of gray cells only.
  • In the horizontal navigation menu, choose “Conditional Formatting” and the Manage Rules… option
  • Click the “New Rule” button and select “Format only cells that contain”
  • Set the condition to format the cells of the matrix with your first professional period. In my case, it’s what I called Recklessness. The condition will select the cells “between” the start date of my Recklessness (= cell Data!$B$10) and its end date (= cell Data!$C$10). You do that with a click on the icons on the right of the field; here indicated by the red arrows, then go to the “Data” sheet to select the related cells.
  • Then click the “Format” button to choose what color to apply when this condition is met. In the “Fill” tab, set the Background Color to the desired colour. In the “Font” tab, set the font Color to the same as the background. My condition looks like that:
  • Confirm this condition by clicking the “OK” button, and apply it to the matrix cells with the other “OK” button. Cells corresponding to my period of Recklessness are now colorised in a dark violet.
  • Reselect your matrix of cells and redo the same steps to create a new condition for your second period: From the horizontal navigation menu, choose again the “Conditional Formatting” and the Manage Rules… option. Click New Rule… and select “Format only cells that contain”. Select the start and end dates of your second period and select a new color for the font and the background. In my case it’s the Primary School period that starts in Sep 1971 and ends in Aug 1977. I decided to format the corresponding period with dark ochre color.
  • Repeat these steps for all periods of your professional life. At the end, you have as many conditions as there are periods. And all periods of your professional life are now with different colors.
  • Add a title on the first row and any other details you want to display in a footer. Add the name of the period on the right of the related year, maybe using the same color as the period. Don’t forget to set the background color for these cells to white.
  • Excel does not allow to save your final work in image format. You need another program like Microsoft paint or Adobe Photoshop, or any other application for images.
  • Select all the cells with the visualisation of your CV. Copy them, Ctrl-C, and paste them, Ctrl-V, in your favorite application for images . Save to an image. That’s all.
  • To add other graphs on the right of this one, like I did with my practice of visual thinking and my main job experience, you should
    • add your new data in the “Data” sheet
    • go again through all steps to create a new graph and to colorise it, being smart in managing the matrix with the dates.

I look forward to seeing your results, feel free to share them with me.

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Sketchnotes of the Sonja Blignaut’s 10 tips for facilitating emergent processes

During the end of year break, I read this article of Sonja Blignaut (@sonjabl on Twitter) where she gives her “Ten tips for facilitating emergent processes”. As Sonja says so well:

Facilitating emergent group processes requires a different kind of facilitation. When you’re not working towards a pre-determined outcome, following a pre-designed agenda, the following principles are helpful to keep in mind.

Sonja’s tips resonate with my humble little experience as facilitator of this kind of processes. She has the merit of having expressed them clearly in black on white. This is invaluable help for all practitioners who are still on their learning journey like me.

I highly recommend the Sonja’s article if you are a facilitator too, of emergent processes or not. In order to give you an overview of what it contains, here are my visual notes of it:

Sketchnotes of the Sonja Blignaut’s 10 tips for facilitating emergent processes
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What is visual thinking and what are its benefits

In this post, I explain what is a visual thinker and the benefits of using the visual approach for individuals, groups and managers. Originally, it was a document that I shared with my superiors and colleagues to help them better understand. Then I thought that everyone could benefit from it.


What do I mean by visual thinker?

Visual Thinking

As a visual thinker, I use a visual approach mainly during live events to allow you and your participants to anchor information, find patterns, make your ideas visible, establish connections and relationships between your ideas, and to ultimately make sense out of chaos or complexity. It also activates the emotional intelligence of people, not just the rational one. It consists mainly of combining hand-made graphic elements with texts and visual metaphors. Different techniques allow me to meet different needs and obtain different results.

What are my visual techniques?

Visual Thinking: visual practices

Graphic Facilitation and Graphic Co-creation

I use Graphic Facilitation and Graphic Co-creation as thinking tools for better discussions due to a different meeting setup. Both help people to find solutions, to innovate, to brainstorm, to reach consensus, to make decisions. Compared to the other techniques described below, the level of involvement of participants is high to very high in these two first techniques.

Example where researchers have had difficulty to agree on what is the meaning of “innovation”. Thanks to the visual elements they created with me on the paper they were able to “see” this difficulty. This awareness allowed them to redirect their discussion in a more constructive and clear way:

Graphic facilitation of a workshop on future of Innovation

Example of using a hand-made visual template (also called canvas or harvesting sheet) to put participants in a different mental state and mood, conducive to better conversations and exchanges:

Graphic Recording and Sketchnotes

I use Graphic Recording to visually capture live the main message of conferences, meetings, or training. This helps participants to “see” their thoughts, to consider the topic being presented and discussed from another angle, and to better retain information and learning. Depending on the circumstances, I work on a large mural or on flip-charts.

The use of sketchnotes is quite similar to graphic recording in the sense that I also visually capture live what happens during an event. The difference lies in the paper size which is that of my notebook. Here participants don’t see my visuals directly (unless a camera projects my work on a big screen). I also use sketchnotes on many other occasions “just for me”, at work and at home. Whether it’s to organise my thoughts, to sketch a work planning or a process, for a to-do list or a grocery list, to plan my vacation, etc. Anyone can benefit from the practice of sketchnotes, and I guide those who wish during small learning sessions.

Linked data course skecthnotes

Visual communication

I use Visual Communication with hand-drawn illustrations to attract people’s attention incredibly. It gives more impact to your message, which is better understood and memorised by your audience. This is the technique with the lowest involvement level of the participants.

Example of visual communication with the story of the EC’s DG HR represented as a river. The handmade visual supported the Director-General’s speech and captured the attention of her audience.

Visual support to the EC DG HR Away Day

Visuals as a Working tool

On a smaller scale, I use visuals in my daily routine as a working tool to offer more efficiency to my colleagues. It helps to clearly represent complex processes, workflows, etc; to capture, modelize and structure association of ideas, also for problem solving and project management.

What are the benefits of visual thinking?

I’m not going to review the benefits that neuroscience has long proven with hand-drawn visuals. I will simply mention the benefits that come from my direct and personal experience.

Benefits for an individual (at least for me)

  • I grasp complexity better than reading a linear text 
  • It stimulates my imagination and creativity 
  • It helps me better retain information and learning  
  • I am more present and focused 
  • It’s a pathway to heightened my self-awareness, my understanding of others, and have a deeper connection with the world around me. It opens my mind to other perspectives
  • It’s a source of well-being and a meditation channel
  • I have more fun working on serious, tedious, complex topics 

Benefits for a group or a team

  • Visual thinking brings a new energy to the room that boosts collaboration and engagement (people realise this is not an ordinary event) 
  • The large format graphic helps participants to work together more effectively because:
    • they can “see” their ideas and what others are saying too
    • everyone can contribute, feel heard
    • the process and its progress is visible
  • The large format graphic creates also a neutral space that encourages the debate about ideas while it reduces interpersonal conflicts
  • It helps the participants stay focused on the discussion (less distracted)
  • An individual can isolate himself from the group and think in front of the large format graphic
  • It brings more clarity and less ambiguity
  • It generates collective and emotional intelligence by unlocking collective creativity
  • It improves collective understanding of concepts and sharing of agreements. The group can get on the same page 
  • It transcends language barriers, eases conflicts, and dispels misunderstandings
  • It allows to achieve emotional and deeply relevant results
  • The meeting report is created on the go.
    • It will hold the participants accountable for what they have said and decided
    • It will help them to remember and share their work with others 

Benefits for managers and the organisation

  • Visual thinking is a powerful and effective tool 
  • It gives the image of a modern and positive leadership 
  • It contributes to better decision making and better shared decision making, both achieved much more effectively 
  • It enables to tap into the collective, creative and emotional intelligences of a group in order to:
    • Deal with complex issues 
    • Collect information to make informed decisions 
  • Meetings are with fewer interpersonal conflicts and more debate about ideas 
  • It leads to greater buy-in for visions, strategies, actions plans, decisions; to better commitment to these and better appropriation for a sustainable change
  • It generates greater accountability for what is said and decided 
  • It denotes a transparent communication 
  • It materialises the recognition to individual contributions and group consensus 
  • It leads to more motivated teams 
  • It brings fun into otherwise boring jobs, tasks, and meetings

Do you love stories?

A real story of disruptive and unconventional thinking that I told in an interview that is worth reading:

Some years ago, Robert Madelin was appointed  Director-General of DG INFSO and he requested major changes in the way the DG ran its intranet. To explain to him that we didn’t have enough time to apply all of them, given our available resources, I made our case to him with a quickly sketched story on paper, instead of a Powerpoint and Excel figures. Robert accepted our proposition because I was disruptive. I approached him with unconventional thinking. When I went to his office with a drawing, he said, ‘Oh my God, what is that?’ And when he looked closely, it helped him think differently about the problem. This for me was the opportunity to make my case and he accepted my explanation.

More examples

More examples of my work as visual thinker.

What others say about the benefits of visual thinking

For even more resources, please see my collection of books and online resources.

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Another happy graphic recording at the INFORM-INIO meeting

I was invited once again by my colleagues of DG REGIO, European Commission, to visually record the two-day meeting of the European funds communicators (the so-called INFORM-INIO networks). More than 250 communicators from across Europe gathered in the magnificent Augustinian cloister in Ghent, Belgium, to discuss the future of Cohesion Policy, learn and share the best practices to communicate the benefits of the EU funds to citizens.

Graphic recording of the INFORM-INIO meeting, Ghent, Belgium
Graphic recording of the INFORM-INIO meeting, Ghent, Belgium
Graphic recording of the INFORM-INIO meeting, Ghent, Belgium
Graphic recording of the INFORM-INIO meeting, Ghent, Belgium

I thank my colleagues for inviting me to each of the biannual meetings since 2017.

Since this first time we noticed, in the results of the after-event survey, that the graphic recording has become one of the most appreciated elements by participants. The many positive feedback I receive from them during the two days only confirm these results. It proves to me that hand-made visuals have a noticeable impact on people, combining emotions and information.

That all those who took the time to come and talk to me are also thanked.

See all my photos of the INFORM-INIO meeting and from the previous editions since 2014.

Graphic recording of the INFORM-INIO meeting, Ghent, Belgium
Graphic recording of the INFORM-INIO meeting, Ghent, Belgium
Graphic recording of the INFORM-INIO meeting, Ghent, Belgium
Graphic recording of the INFORM-INIO meeting, Ghent, Belgium
Graphic recording of the INFORM-INIO meeting, Ghent, Belgium
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Ghent is “the most beautiful city in the world” said its mayor. Judge by yourself:

Awesome Ghent, Belgium

Read also my post at INFORM-INIO meeting in 2017.

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Burnout, comment j’ai évité de tomber dans le précipice

Read the English version.

Je voudrais partager mon expérience personnelle sur comment j’ai évité de justesse de tomber au fond du précipice du burnout. Sans vouloir donner de leçons à quiconque, j’espère que mon histoire pourra aider d’autres personnes à prendre conscience de leur état afin d’éviter de finir au fond du trou.

C’est en participant à un atelier avec le Dr. Mee-Yan Cheung Judge sur The Use of Self que le déclic salvateur s’est déclenché en moi. Deux jours de plongée en profondeur sur l’utilisation du Soi et de la Présence m’ont obligés à me mettre à nu devant mon miroir interne. C’est surtout durant les exercices que j’ai réalisé combien j’étais mal mentalement et physiquement et à quel point je me le cachais à moi-même. Deux ans que je descendais cette pente dangereuse au travail, et au privé aussi dernièrement, sans vouloir me rendre compte de l’évidence. Je ne citerais pas ici les causes qui m’ont amenées à cette descente vers l’enfer, chacun de vous les déduira facilement par ce qui suit ou bien y entreverra les siennes.

The use of Self - sketchnotes

« L’utilisation du Soi est l’élément clé de l’efficacité avec laquelle nous sommes en mesure d’exécuter avec succès nos rôles. Il repose sur notre conscience de qui nous sommes, la clarté de nos intentions, notre conscience de la situation, nos choix et notre propre gestion en agissant.» – Dr. Mee-Yan Cheung Judge

Prendre soudainement conscience de mes sensations internes que je m’efforçais de me cacher, ainsi que le déni de mon mal-être, l’illusion que tout va bien ou ira mieux demain, le manque total de compassion envers moi, tout ça a été un choc émotionnel énorme. Le choc fut d’autant plus violent que je connaissais parfaitement les symptômes et les conditions qui peuvent amener au burnout. Car je les ai approfondis, illustrés et communiqués grâce à deux spécialistes, Florence Bierlaire et Dr Marie-Pascale Simonnet.

Comment définir et identifier le burnout
Sketchnotes: Comment sortir du burnout?
Sketchnotes: Burnout et résilience

Les personnes à risque burnout, dont je fais partie, sont:

  • perfectionnistes
  • avec des valeurs et le sens d’une mission
  • enthousiastes
  • généreuses
  • motivées
  • travailleuses

Les symptômes, que je sentais et refusais d’admettre:

  • manque de vitalité
  • désillusion, désenchantement
  • perte de joie
  • sentiment d’indifférence
  • repli sur moi-même, isolement
  • cynisme
  • impatience
  • irritabilité
  • déconcentration
  • inefficacité
  • perte de sommeil
  • sentiment d’impuissance et perte de contrôle de ma vie
  • démotivation
  • anxiété
  • perte de sens au travail
  • dernier symptôme fatal que j’ai évité de justesse: effondrement et démolition

C’est en pleurant sur mon état que j’ai averti Dr. Mee-Yan Cheung Judge que je quittais son atelier bien avant sa fin. Elle m’a embrassé, félicité pour mon courage et ma prise de conscience, et souhaité que je prenne soin de moi dorénavant.

Le soir même j’étais chez mon docteur, le brave Dr Sory. Après m’avoir écouté longuement, il m’a mis au repos pour quelques semaines pour épuisement mental avancé et fortement conseillé de voir un psychologue pour suivre un traitement. Ce même soir, je dessinais ce qui venait de se passer. Avoir ouvert les yeux sur mon mauvais état grâce à l’atelier de Dr. Mee-Yan Cheung Judge, la visite chez mon docteur, et la décision de prendre soin de moi pour éviter le burnout :

When I said I don’t want burnout

Quelques temps après, j’avais le sentiment que je venais d’éviter le pire, que j’avais demandé et reçu le soutient qu’il me fallait, même si la remontée s’annonçait difficile et longue. Comme pour moi le dessin est une thérapie depuis l’enfance, j’exprime sur papier ce que je ressens, voici comment j’ai exprimé mes ressentis:

Listen to your internal sensations to avoid burnout

Les visites chez le psychologue m’ont aidé à établir une liste d’actions et de modes de pensées qui me feraient remonter la pente, lentement mais sûrement.

J’accepte:

  • Mon état d’épuisement, que je suis en traitement et que ça va durer longtemps
  • je serais fragile encore longtemps, je dois donc me préserver et être extrêmement prudent à ne pas me fier trop vite à un retour au mieux (Une rechute serait pire)
  • j’ai un seul corps et j’ai dépensé plus de ressources qu’il n’en a (identique au problème de surconsommation des ressources de notre planète)
  • je dois parler pour exprimer ce qui ne va pas et demander ce qui me fait du bien
  • Je ne peux pas faire plaisir à tout le monde en étant toujours gentil
  • je peux décevoir en disant non ou en refusant de faire quelque chose
  • Il n’y a que moi qui puisse prendre soin de moi

Je m’engage, tant que je ne suis pas revenu au top de ma santé, à:

  • Écouter les signaux de mon corps et chaque jour évaluer comment je me sens par un exercise d’introspection (15 minutes de méditation pour faire le point)
  • Réagir immédiatement le lendemain pour revenir à un niveau de bien-être acceptable, si le résultat de l’évaluation n’était pas satisfaisant

Je m’engage dés à présent et pour le futur à :

  • Reprendre le contrôle de ma vie sur ce qui est sous ma responsabilité
  • Mettre des barrières au travail pour éviter le stress permanent
  • Dire stop à la surcharge de travail, et de travailler uniquement pour les ressources d’un seul corps et un seul mental
  • Arrêter ce qui me pompe de l’énergie et qui n’a pas de sens
  • Me ressourcer régulièrement à travers ce qui me fait du bien, les marches dans la nature, le dessin, la méditation, la lecture, les voyages, la famille, etc
  • Questionner mon employeur, ma hiérarchie directe, sur ce qu’ils vont mettre en place pour que j’aille mieux. Si j’assume mes responsabilités, comment assument-ils les leurs pour prévenir mon burnout et celui des autres collègues ?
Ma remontée depuis le gouffre de l’épuisement mental

J’ai repris le travail depuis peu. J’ai reçu beaucoup d’encouragements de la part de mes collègues, beaucoup de compréhension aussi, et toujours la même constatation que le surmenage au travail et le burnout guètent de plus en plus de gens et de plus en plus souvent. De la part de ma hiérarchie directe, j’ai aussi reçu une écoute attentive, de la compréhension, des réarrangements de mon travail (Je suis, par exemple, passé d’un à deux jours de télétravail), et d’autres mesures qui devraient m’aider.
Je suis conscient que je suis encore loin d’être revenu à mon état normal de bien-être, je suis encore fragile. Je dois rester fort prudent. Mais je sais que je suis sur la bonne voie.

J’ai appris à mes dépens ce que c’est que de se croire un surhomme capable de pouvoir tout faire, vite et bien, souvent pour faire plaisir, encore plus souvent par peur de décevoir. J’ai appris que le manque de congruence au travail, le manque de sens dans trop d’activités, créent des failles qui ne font que s’agrandir en moi pour devenir un abysse. J’ai appris qu’être gentil tout le temps et avec tout le monde ne contribue pas à me respecter. J’ai appris que ne pas écouter les sensations internes de mon corps est le pire mal que je puisse me faire. J’ai appris que je suis le seul responsable de mon bien-être.

Je remercie les personnes suivantes pour m’avoir aidé, conseillé, guidé, soutenu, informé, aimé, consciemment ou pas: Dr. Mee-Yan Cheung Judge, Florence Bierlaire (psychoterapeute et amie), Dr Marie-Pascale Simonnet (Psychiatre à la Commission Européenne), Andrea Agosta (mon psychoterapeute), Dr Sory, Agnès (ma cheffe), ma famille en commençant par ma femme et mes enfants qui ont endurés des moments difficiles, mes amis et collègues.

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