Knowledge Management and Collaboration in international organisations: Edge or Curse?

Three drawings to illustrate in an offbeat way, and probably memorable way, the participants’ conversations during a session on knowledge management.

The session hosted by Huy-Hien Bui and Fania Pallikarakis, whose full title is “Knowledge Management and Collaboration in international organisations: Edge or Curse?”, was held as part of the Friends of Career Development Roundtable (FoCDR) workshop in Brussels on 17 June 2022.

KM and collaboration workshop - Sketchnotes
KM and collaboration workshop - Sketchnotes
KM and collaboration workshop - Sketchnotes
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Links between stories, skills and tools to create graphics

On 24 April 2020, I attended an interesting online session by Rafael Höhr on “Applications to create graphics in newsrooms“.

Although the title was explicit, we were going to talk about tools to create graphics, I cannot help thinking that tools are not the most important part in the process of creating graphics. Rafael explained this very well during the session and despite everything we spent (too much) time on tools.

The process of creating graphics should follow this order:

  • First, create a story! A story around the questions you want to answer, around what you want to show, around the 5Ws
  • Link your story to skills. Surround yourself with a multi-skilled team that will help you analyze, edit, interpret, tell, graph, animate your data.
  • At the end only, choose the tool (s) best suited to your needs

My sketchnotes of Rafael’s online session:

Apps to create graphics in newsrooms, sketchnotes

Thanks to my colleagues in the EU Publications Office for organising the online session.

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Teleworking mindfully

Being forced to work from home due to the coronavirus pandemic brought a lot of uncertainty, fear, big changes to our lives. Teleworking mindfully makes possible to live it better! This is the main message of an online session organised by my colleagues from the EC HR department.

Their presentation is based on the work of two extremely inspiring and inspired persons: the master of mindfulness, Jon Kabat-Zinn, and Elisabeth Kübler-Ross who described five stages of grief. (it fills me with joy to see how “we” rediscover the Elisabeth’s work during this coronavirus crisis).

Teleworking mindfully, sketchnotes
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How to create a visual CV with Excel

Updated on 1st of March 2022

Read my Linkedin post.

Updated version of my visual CV

Original post

Recently I posted on social media a visualisation of my CV based on my LinkedIn data. I enriched it with my practice of visual thinking and my main job experience.

The original image is on Flickr.

I explain here how you can do the same and create your own visual CV using Excel only (Microsoft Excel 2016). If I used Adobe Photoshop to add the fades in the 2nd and 3rd graphics, you don’t need it for the basic version of the 3 graphics. You don’t have to be an expert in Excel either, a low-medium level is sufficient.

How to create a visual CV step-by-step:

  • Start with a new blank workbook
  • Create a table with the start/end dates of the different periods of your professional life that you want to visualise. Rename this sheet to “Data”. I customised the cell format of my dates with the custom type “mmm yyyy”. Up to you to use any other date format, it has no influence on the following. Note that I decided to start the list with my birthdate, which makes my data more complete than what is displayed on Linkedin. It’s up to you what data you want to see in your visual CV.
  • Create a new sheet that you rename to “Viz” for your visualisation.
  • Reserve its first line for your title and any other information you want to add. Create a matrix with the months of the year on an horizontal line and a top-down list with all years you want to use in the first column. In my case the list goes from 2020 to 1965. You can duplicate the line with the name of the months at the bottom of the matrix if your list of years is long (like mine).
  • Fill in the first 4 cells of the matrix with the corresponding dates. Then drag the fill handle to fill the remaining cells of the matrix with their date (from January of the year in the top-left cell to December of the last year in the bottom-right cell)
  • Select all your data. Select the “Format” option in the horizontal navigation menu and set the value of Row height to 20 and the value of Column Width to 4. In my case, these values resize the cells into a nice shape.
  • Select again all your data. Right-click them and select the “Format cells…” option. In the “Fill” tab, set the Background Color to white. All gray cell borders are gone.
  • Select the dates into the matrix only. The row(s) with the name of the months and the column with the years are not part of your selection. Right-click it and select the “Format cells…” option. In the “Border” tab, select the thick style line; change its Color to White; and tick the Outline and Inside options to apply these changes to the selected cells. Don’t press now the “OK” button or come back to the “Format cells…” option.
  • Within the “Format cells…” option, go to the “Font” tab. Select a light gray for the font Color. Then go to the “Fill” tab and select the same light gray for the Background Color. Confirm your changes with the “OK” button. If everything went well, your matrix should consist of gray cells with white borders. Something like this:
  • You have a nice matrix with all years of your professional life represented with a gray box for each month. You will now color each month with a different color according to the different periods of your professional life. You can do it by hand (like I did the very first time), or use the Conditional Formatting feature to change automatically the color of your cells based on the start/end dates you entered in the “Data” sheet.
  • Select the matrix of gray cells only.
  • In the horizontal navigation menu, choose “Conditional Formatting” and the Manage Rules… option
  • Click the “New Rule” button and select “Format only cells that contain”
  • Set the condition to format the cells of the matrix with your first professional period. In my case, it’s what I called Recklessness. The condition will select the cells “between” the start date of my Recklessness (= cell Data!$B$10) and its end date (= cell Data!$C$10). You do that with a click on the icons on the right of the field; here indicated by the red arrows, then go to the “Data” sheet to select the related cells.
  • Then click the “Format” button to choose what color to apply when this condition is met. In the “Fill” tab, set the Background Color to the desired colour. In the “Font” tab, set the font Color to the same as the background. My condition looks like that:
  • Confirm this condition by clicking the “OK” button, and apply it to the matrix cells with the other “OK” button. Cells corresponding to my period of Recklessness are now colorised in a dark violet.
  • Reselect your matrix of cells and redo the same steps to create a new condition for your second period: From the horizontal navigation menu, choose again the “Conditional Formatting” and the Manage Rules… option. Click New Rule… and select “Format only cells that contain”. Select the start and end dates of your second period and select a new color for the font and the background. In my case it’s the Primary School period that starts in Sep 1971 and ends in Aug 1977. I decided to format the corresponding period with dark ochre color.
  • Repeat these steps for all periods of your professional life. At the end, you have as many conditions as there are periods. And all periods of your professional life are now with different colors.
  • Add a title on the first row and any other details you want to display in a footer. Add the name of the period on the right of the related year, maybe using the same color as the period. Don’t forget to set the background color for these cells to white.
  • Excel does not allow to save your final work in image format. You need another program like Microsoft paint or Adobe Photoshop, or any other application for images.
  • Select all the cells with the visualisation of your CV. Copy them, Ctrl-C, and paste them, Ctrl-V, in your favorite application for images . Save to an image. That’s all.
  • To add other graphs on the right of this one, like I did with my practice of visual thinking and my main job experience, you should
    • add your new data in the “Data” sheet
    • go again through all steps to create a new graph and to colorise it, being smart in managing the matrix with the dates.

I look forward to seeing your results, feel free to share them with me.

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What is visual thinking and what are its benefits

In this post, I explain what is a visual thinker and the benefits of using the visual approach for individuals, groups and managers. Originally, it was a document that I shared with my superiors and colleagues to help them better understand. Then I thought that everyone could benefit from it.

What do I mean by visual thinker?

Visual Thinking

As a visual thinker, I use a visual approach mainly during live events to allow you and your participants to anchor information, find patterns, make your ideas visible, establish connections and relationships between your ideas, and to ultimately make sense out of chaos or complexity. It also activates the emotional intelligence of people, not just the rational one. It consists mainly of combining hand-made graphic elements with texts and visual metaphors. Different techniques allow me to meet different needs and obtain different results.

What are my visual techniques?

Visual Thinking: visual practices

I use Graphic Facilitation and Graphic Co-creation as thinking tools for better discussions due to a different meeting setup. Both help people to find solutions, to innovate, to brainstorm, to reach consensus, to make decisions. Compared to the other techniques here below, the level of involvement of participants is high to very high in these two first techniques.

I use Graphic Recording to visually capture live the main message of conferences, meetings, or training. This helps participants to “see” their thoughts, to consider the topic being presented and discussed from another angle, and to better retain information and learning. Depending on the circumstances, I work on a large mural or on flip-charts.

The use of sketchnotes is quite similar to graphic recording in the sense that I also visually capture live what happens during an event. The difference lies in the paper size which is that of my notebook. Here participants don’t see my visuals directly (unless a camera projects my work on a big screen). I also use sketchnotes on many other occasions “just for me”, at work and at home. Whether it’s to organise my thoughts, to sketch a work planning or a process, for a to-do list or a grocery list, to plan my vacation, etc. Anyone can benefit from the practice of sketchnotes, and I guide those who wish during small learning sessions.

Linked data course skecthnotes

I use Visual Communication with hand-drawn illustrations to attract people’s attention incredibly. It gives more impact to your message, which is better understood and memorised by your audience. This is the technique with the lowest involvement level of the participants.

Visual support to the EC DG HR Away Day

On a smaller scale, I use visuals in my daily routine as a working tool to offer more efficiency to my colleagues. It helps to clearly represent complex processes, workflows, etc; to capture, modelize and structure association of ideas, also for problem solving and project management.

What are the benefits of visual thinking?

It’s not my goal to go through the benefits that neuroscience has long proven of hand-drawn visuals and you certainly know the power of using the visual, auditory, and kinesthetics’ senses in education. I will just mention the benefits of the visual approach that come from my direct experience.

Benefits for an individual

  • To grasp complexity better than reading a linear text 
  • Open your mind to other perspectives 
  • Stimulate your imagination and creativity 
  • Help better retain information and learning  
  • Being more present and focussed 
  • Have more fun working on serious, tedious, complex topics 

Benefits for a group or a team

  • Brings a new energy to the room that boosts collaboration and engagement (people realise this is not an ordinary event) 
  • The large format graphic helps participants to work together more effectively because:
    • they can “see” their ideas and what others are saying too
    • everyone can contribute, feel heard
    • the process and its progress is visible
  • The large format graphic creates also a neutral space that encourages the debate about ideas while it reduces interpersonal conflicts
  • Helps the participants stay focussed on the discussion (less distracted)
  • An individual can isolate himself from the group and think in front of the large format graphic
  • Brings more clarity and less ambiguity
  • Generates collective intelligence, creative and emotional intelligence 
  • Improves collective understanding of concepts and sharing of agreements. The group can get on the same page 
  • Allows to achieve emotional and deeply relevant results
  • The meeting report is created on the go.
    • It will hold the participants accountable for what they have said and decided
    • It will help them to remember and share their work with others 

Benefits for managers and the organisation

  • Powerful and effective tool 
  • Gives the image of a modern and positive leadership 
  • Better decision making and better shared decision making, both achieved much more effectively 
  • Enables to tap into the collective, creative and emotional intelligences of a group in order to:
    • Deal with complex issues 
    • Collect information to make informed decisions 
  • Meetings with fewer interpersonal conflicts and more debate about ideas 
  • Greater buy-in for visions, strategies, actions plans, decisions; better commitment to these and better appropriation for a sustainable change
  • Greater accountability for what is said and decided 
  • Promotion of a transparent communication 
  • Recognition to individual contributions and group consensus 
  • More motivated teams 
  • Brings fun into otherwise boring jobs, tasks, and meetings

Do you love stories?

A real story of disruptive and unconventional thinking that I told in an interview that is worth reading:

Some years ago, Robert Madelin was appointed  Director-General of DG INFSO and he requested major changes in the way the DG ran its intranet. To explain to him that we didn’t have enough time to apply all of them, given our available resources, I made our case to him with a quickly sketched story on paper, instead of a Powerpoint and Excel figures. Robert accepted our proposition because I was disruptive. I approached him with unconventional thinking. When I went to his office with a drawing, he said, ‘Oh my God, what is that?’ And when he looked closely, it helped him think differently about the problem. This for me was the opportunity to make my case and he accepted my explanation.

More examples

More examples of my work as visual thinker.

What others say about the benefits of visual thinking

For even more resources, please see my collection of books and online resources.

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